Privacy Policy

1. Introduction

Welcome to AskMyHOA.io ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Information You Provide to Us

• Account information (name, email address, password)
• HOA documents and materials you upload
• Communications you send through our platform
• Feedback and correspondence

Information Automatically Collected

• Usage data (pages visited, features used, time spent)
• Device information (browser type, operating system)
• IP address and general location data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our AI-powered HOA document search service
• Process and analyze uploaded HOA documents
• Respond to your inquiries and provide customer support
• Send administrative information and service updates
• Improve our services and develop new features
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information. Your data is stored on secure servers with encryption at rest and in transit. We regularly review and update our security practices to ensure the ongoing security of your information.

HOA documents are processed and stored securely, with access restricted to authorized personnel and systems necessary for providing our services.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers who assist in operating our platform (under strict confidentiality agreements)
• In connection with a business transfer or acquisition

6. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct or update your information
• Delete your account and associated data
• Opt-out of marketing communications
• Request data portability
• Withdraw consent where applicable

To exercise any of these rights, please contact us at privacy@askmyhoa.io.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal purposes.

8. Third-Party Services

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

We use the following third-party services:

• Plausible Analytics (privacy-focused analytics)
• Resend (email service provider)
• Cloud infrastructure providers for hosting

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our service after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: